Terms of Service

Last updated: July 2026

These Terms of Service (“Terms”) govern your access to and use of the platform operated by TradeInSafe Pty Ltd (ABN 81 658 002 889) (“TradeInSafe”, “we”, “us” or “our”), including our website at tradeinsafe.com and all related services (together, the “Platform”). By registering for, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

The Platform is a business-to-business (B2B) marketplace intended for use by businesses and their authorised representatives. It is not intended for consumers acquiring goods or services for personal, domestic, or household use. By using the Platform, you represent that you are using it in the course of carrying on a business.

1. Definitions

●        “Buyer” means a User that purchases or seeks to purchase goods or services through the Platform.

●        “Supplier” means a User that lists, offers, or sells goods or services through the Platform.

●        “User”, “you” or “your” means any person or business that accesses or uses the Platform.

●        “Transaction” means a sale or proposed sale of goods or services between a Buyer and a Supplier facilitated through the Platform.

●        “Escrow Services” means the payment-protection service described in clause 7.

●        “Content” means any information, listing, image, text, or material submitted to or displayed on the Platform.

2. Eligibility and accounts

To register, you must be a business (or an individual authorised to act for a business), be able to form legally binding contracts, and provide accurate registration and verification information. You must be at least 18 years old.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorised use. We may suspend or terminate accounts in accordance with clause 11.

2.1 Verification

As a condition of access, you agree to complete our identity and business verification checks, which may include verification of your ABN/ACN and the identity of your authorised representatives. You warrant that all information you provide is true, accurate, current, and complete, and you will keep it up to date. We may refuse, suspend, or revoke access if verification cannot be completed or if information is found to be false or misleading.

3. Acceptable use

You must not use the Platform to:

●        breach any law, regulation, or third-party right;

●        list, sell, or purchase goods or services that are illegal, counterfeit, prohibited, or that you are not authorised to trade;

●        engage in fraud, misrepresentation, money laundering, or the financing of unlawful activity;

●        circumvent the Platform, the Escrow Services, or our fees (including by diverting a Transaction off-Platform to avoid fees or protections);

●        post false, misleading, or deceptive Content, including in listings or reviews;

●        introduce malware, attempt to gain unauthorised access, or interfere with the operation or security of the Platform; or

●        harvest or misuse the data or personal information of other Users.

4. Listings and supplier obligations

Suppliers are solely responsible for their listings and for the goods or services they offer, including their accuracy, legality, quality, description, pricing, and their ability to supply. Suppliers warrant that they have the right to sell the listed goods or services and that listings are not misleading or deceptive. TradeInSafe does not verify, endorse, or guarantee any listing, and does not act as agent for any Supplier.

5. Buyer obligations

Buyers are responsible for assessing the suitability of goods or services before purchasing, for reading listing terms, and for complying with any import, export, licensing, or other legal requirements applicable to their purchase. Buyers must pay for Transactions in accordance with these Terms and the applicable listing.

6. Transactions between Users

A Transaction is a contract formed directly between the Buyer and the Supplier. TradeInSafe is not a party to that contract. We provide the Platform and facilitation tools (including messaging, quotes, orders, and Escrow Services) but we do not buy, sell, own, inspect, or take title to any goods, and we are not responsible for the performance of any Transaction.

Any dispute arising out of a Transaction is between the Buyer and the Supplier. Users agree to attempt to resolve disputes in good faith, and to use any dispute-resolution process we make available (clause 8) before escalating. We may, but are not obliged to, assist in resolving disputes.

7. Escrow Services and payments

Where a Transaction uses our Escrow Services, payment made by the Buyer is held by our third-party payment and escrow provider and released to the Supplier in accordance with the agreed escrow terms (for example, on confirmation that goods have been shipped or received). The specific escrow and release conditions applicable to a Transaction will be presented before the Buyer commits.

Payments are processed by third-party payment providers, and your use of those services may be subject to their own terms. You authorise us and our providers to collect, hold, and disburse funds in connection with your Transactions. We are not a bank and do not provide banking, credit, or financial product advice.

Fees payable to TradeInSafe (including listing, transaction, or service fees) are as set out on the Platform and may be updated from time to time in accordance with clause 14. Fees are exclusive of GST unless stated otherwise. Refunds, chargebacks, and reversals are handled in accordance with the applicable escrow, payment-provider, and dispute terms.

[Escrow, payment-flow, refund, and financial-services aspects of this clause must be confirmed by your solicitor — escrow and payment facilitation may engage financial-services regulation and AML/CTF obligations.]

8. Dispute resolution between Users

If a dispute arises in connection with a Transaction, the Buyer and Supplier must first attempt to resolve it directly. If unresolved, either party may raise it through any dispute process we provide. Where Escrow Services are used, we (or our provider) may hold disputed funds until the dispute is resolved or determined in accordance with the applicable escrow terms. Our role in any dispute is limited to facilitation; we do not adjudicate legal rights and our decisions about the release of escrow funds are administrative, not legal determinations.

9. Content and intellectual property

You retain ownership of Content you submit, but you grant TradeInSafe a non-exclusive, royalty-free, worldwide licence to host, display, and use that Content as reasonably necessary to operate and promote the Platform. You warrant that your Content does not infringe any third-party rights and complies with these Terms.

All intellectual property in the Platform itself (including its software, design, and trade marks) is owned by or licensed to TradeInSafe. You must not copy, modify, reverse-engineer, or create derivative works from the Platform except as permitted by law.

10. Privacy

Our handling of personal information is governed by our Privacy Policy, available on the Platform, which forms part of these Terms. By using the Platform you acknowledge that Content and Transaction information may be shared between Users as reasonably necessary to complete Transactions.

11. Suspension and termination

You may close your account at any time, subject to completing any open Transactions and obligations. We may suspend or terminate your access, remove Content, or cancel listings if we reasonably believe you have breached these Terms, pose a risk to other Users or the Platform, or where required by law. Where practicable and lawful, we will give notice. Termination does not affect accrued rights or obligations, including in relation to open Transactions, fees, and funds held in escrow.

12. Disclaimers and limitation of liability

The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we exclude all warranties, representations, and guarantees not expressly set out in these Terms, including as to the conduct of Users, the quality or legality of goods or services, or the outcome of any Transaction.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) or other applicable law. Where our liability can be limited by law, our liability is limited, at our option, to re-supplying the relevant service or paying the cost of having it re-supplied.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential loss, or for loss of profit, revenue, data, or business, arising out of or in connection with the Platform or any Transaction. Our aggregate liability to you in connection with the Platform is limited to the total fees you paid to us in the 12 months before the event giving rise to the liability.

[Liability caps and exclusions in standard-form contracts with small businesses are subject to the unfair contract terms regime under the Australian Consumer Law. Have your solicitor confirm these clauses are not “unfair” and are reasonably necessary to protect legitimate interests — penalties for unfair terms are significant.]

13. Indemnity

To the maximum extent permitted by law, you indemnify TradeInSafe against loss, damage, cost, or expense we suffer arising from your breach of these Terms, your Content, your Transactions, or your breach of any law, except to the extent caused by our own negligence or breach.

14. Changes to these Terms or the Platform

We may update these Terms from time to time. If we make a material change, we will take reasonable steps to notify you, for example by notice on the Platform or by email. Changes take effect from the date stated. Your continued use of the Platform after changes take effect constitutes acceptance. We may also modify, suspend, or discontinue features of the Platform.

15. GST and taxes

Unless otherwise stated, amounts payable under these Terms are exclusive of GST. Users are responsible for their own tax obligations arising from Transactions, including GST, income tax, and any import or export duties. TradeInSafe is not responsible for determining or remitting Users’ tax liabilities.

16. Governing law and jurisdiction

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia. [Confirm your preferred governing-law jurisdiction with your solicitor.]

17. General

●        If any provision of these Terms is found to be unenforceable, the remaining provisions continue in force.

●        A failure to enforce a provision is not a waiver of it.

●        You may not assign your rights under these Terms without our consent; we may assign ours in connection with a sale or restructure of our business.

●        These Terms, together with the Privacy Policy and any Transaction-specific terms, constitute the entire agreement between you and TradeInSafe regarding the Platform.

18. Contact us

Questions about these Terms can be directed to us at:

●        TradeInSafe Pty Ltd (ABN 81 658 002 889)

●        Email: info@tradeinsafe.com