Privacy Policy
Last updated: July 2026
This Privacy Policy explains how TradeInSafe
Pty Ltd (ABN 81 658 002 889) (“TradeInSafe”, “we”, “us” or “our”) collects,
holds, uses and discloses personal information. We are bound by the Privacy
Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles
(“APPs”) contained in it. This Policy applies to our website at
tradeinsafe.com, our platform, and all related services (together, the
“Platform”).
TradeInSafe operates a business-to-business (B2B) online marketplace that
connects buyers and suppliers and facilitates trade, including through escrow
and payment-protection services. Because trust and verification are central to
our services, we collect and handle certain information about the businesses
and individuals who use the Platform. This Policy explains what we collect and
why, and sets out your rights.
By accessing or using the Platform, you acknowledge
that you have read and understood this Privacy Policy. If you do not agree with
it, please do not use the Platform.
1. What personal information we collect
“Personal information” has the meaning given in the Privacy Act —
broadly, information or an opinion about an identified individual, or an
individual who is reasonably identifiable. Although we are a B2B platform, we
necessarily collect personal information about the individuals who register,
transact, or act on behalf of businesses on the Platform.
Depending on how you interact with us, we may collect:
1.1 Account and identity information
●
Name, position/title, and business role of the
individual registering or acting for a business;
●
Business email address, business telephone number, and
contact details;
●
Login credentials and authentication data;
●
Identity verification information you provide to
satisfy our “know your customer” (KYC) checks, which may include
government-issued identification, a photograph or selfie for liveness checks,
and date of birth.
1.2 Business information
●
Australian Business Number (ABN), Australian Company
Number (ACN), registered business name and trading names;
●
GST registration status and other information obtained
from the Australian Business Register (ABR) or the Australian Securities and
Investments Commission (ASIC);
●
Business address, banking and settlement details, and
supplier/buyer verification documents.
1.3 Transaction and financial
information
●
Orders, quotes, inquiries, invoices, and trade
documents exchanged through the Platform;
●
Payment and escrow information processed through our
third-party payment providers (we do not store full card numbers ourselves);
●
Records of disputes, claims, and communications
relating to transactions.
1.4 Technical and usage information
●
Device information, IP address, browser type, and
operating system;
●
Pages viewed, searches made, and interactions with the
Platform;
●
Cookies and similar technologies (see section 9).
If you do not provide the information we reasonably require, we may be
unable to verify your business, provide escrow or payment-protection services,
or allow you to use some or all of the Platform.
2. How we collect personal information
We collect personal information in a number of ways, including:
●
Directly from you — when you register, complete
verification, list products, transact, or contact us;
●
Automatically — when you use the Platform, through
cookies and analytics;
●
From third parties — including government registers
(ABR, ASIC), identity-verification providers, payment providers, and
fraud-prevention services, where it is unreasonable or impracticable to collect
the information directly from you.
Where we collect personal information from a third party, or where you
provide us with personal information about another individual (for example, a
colleague authorised to act on the business’s behalf), we rely on you having
made that individual aware of this Policy and the matters set out in it.
3. Why we collect, hold, use and disclose
personal information
We collect, hold, use and disclose personal information for purposes
connected with operating the Platform and our business, including to:
●
Create and administer your account and verify your
identity and your business;
●
Provide the marketplace, escrow, and payment-protection
services;
●
Facilitate transactions, communications, quotes, and
inquiries between buyers and suppliers;
●
Process payments and settlements through our payment
providers;
●
Detect, investigate, and prevent fraud, money
laundering, and other unlawful activity, and to comply with our obligations
under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
where applicable;
●
Respond to your enquiries and provide customer support;
●
Maintain the security and integrity of the Platform;
●
Comply with our legal and regulatory obligations; and
●
With your consent, send you marketing communications
about our services (you may opt out at any time — see section 8).
We will only use or disclose personal information for a purpose for which
it was collected, a directly related secondary purpose you would reasonably
expect, or as otherwise permitted or required by law.
4. To whom we disclose personal information
We may disclose personal information to:
●
Other Platform users, to the extent necessary to
facilitate a transaction (for example, a supplier and buyer will see the
information each needs to complete an order);
●
Our service providers and contractors — including
hosting, payment, escrow, identity-verification, email, analytics, and
customer-support providers — who handle personal information on our behalf;
●
Government and regulatory bodies, law enforcement, and
courts, where required or authorised by law;
●
Professional advisers, including lawyers, accountants,
and auditors; and
●
A purchaser or prospective purchaser of our business or
assets, subject to appropriate confidentiality arrangements.
We require our service providers to protect personal information
consistently with the Privacy Act and to use it only for the purposes for which
we engaged them.
5. Overseas disclosure (APP 8)
Some of our service providers — including cloud hosting, payment, and
analytics providers — may store or process personal information outside
Australia, including in the United States and the European Union. Before
disclosing personal information overseas, we take reasonable steps to ensure
the recipient handles it in a manner consistent with the Australian Privacy
Principles, or otherwise rely on an exception permitted under APP 8.
The countries in which our providers are located may change from time to
time. A current list of the principal jurisdictions can be obtained by
contacting us using the details in section 12.
6. Security of personal information
We take reasonable steps to protect personal information from misuse,
interference and loss, and from unauthorised access, modification or
disclosure. These steps include encryption in transit, access controls, secure
hosting, and staff confidentiality obligations.
No method of transmission or storage is completely secure. While we
strive to protect your information, we cannot guarantee absolute security. If
we become aware of an eligible data breach within the meaning of the Notifiable
Data Breaches scheme under Part IIIC of the Privacy Act, we will notify
affected individuals and the Office of the Australian Information Commissioner
(OAIC) as required by law.
7. Retention and destruction
We retain personal information only for as long as necessary for the
purposes described in this Policy, or as required to comply with our legal,
tax, accounting, and anti-money-laundering record-keeping obligations. When
personal information is no longer needed, we will take reasonable steps to
destroy it or de-identify it.
8. Your rights: access, correction and
marketing
Under APP 12 and APP 13, you may request access to the personal
information we hold about you, and ask us to correct it if it is inaccurate,
out of date, incomplete, irrelevant, or misleading. To make a request, contact
us using the details in section 12. We will respond within a reasonable period.
We may need to verify your identity before acting on a request, and in limited
circumstances permitted by law we may decline access, in which case we will
give you written reasons.
You may opt out of receiving marketing communications from us at any time
by using the unsubscribe facility in the communication or by contacting us. We
do not sell personal information.
9. Cookies and analytics
The Platform uses cookies and similar technologies to operate, secure,
and improve our services, and to understand how the Platform is used. You can
control cookies through your browser settings, although disabling some cookies
may affect the functionality of the Platform. Where required, we will seek your
consent to non-essential cookies.
10. Automated decision-making
11. Third-party links
The Platform may contain links to third-party websites or services that
we do not control. This Policy does not apply to those third parties, and we
are not responsible for their privacy practices. We encourage you to review the
privacy policies of any third party before providing them with personal
information.
12. Complaints and how to contact us
If you have a question about this Policy, wish to exercise your rights,
or want to make a complaint about how we have handled your personal
information, please contact our Privacy Officer:
●
Privacy Officer, TradeInSafe Pty Ltd
●
Email: info@tradeinsafe.com
We will acknowledge your complaint and respond within a reasonable
period, usually within 30 days. If you are not satisfied with our response, you
may complain to the Office of the Australian Information Commissioner (OAIC) at
www.oaic.gov.au, by telephone on 1300 363 992, or by writing to GPO Box 5288,
Sydney NSW 2001.
13. Changes to this Policy
We may update this Policy from time to time to reflect changes in our
practices or the law. The current version will always be available on the
Platform, and the “Last updated” date at the top will indicate when it was last
revised. We encourage you to review this Policy periodically. Material changes
may be notified to you directly.