We're Here to Help
Whether you're a buyer, supplier, partner, or press — our team responds to every message within one business day.
How to Reach Us
Pick the right channel for your enquiry
Live Chat Support
Available Monday–Friday, 8 AM–8 PM AEST. Average response time under 3 minutes for platform and order issues.
Email Support
info@tradeinsafe.com — for non-urgent enquiries, document submissions, and account questions. Response within 4 business hours.
Sales & Partnerships
info@tradeinsafe.com — for enterprise accounts, white-label enquiries, and strategic partnerships.
Media & Press
info@tradeinsafe.com — for interview requests, data enquiries, and media kit access. See our Press page for assets.
Careers
info@tradeinsafe.com — see our Careers page for open roles and how to apply.
Send Us a Message
We respond to every enquiry within one business day.
Direct Contacts
Live Chat
Mon–Fri 8 AM–8 PM AEST · <3 min response
info@tradeinsafe.com
General support · 4 hr response
info@tradeinsafe.com
Enterprise accounts & partnerships
info@tradeinsafe.com
Media & press enquiries
🇦🇺 Head Office
Level 8, 127 Creek Street
Brisbane QLD 4000, Australia
Need Urgent Help With an Order?
For active order issues, disputes, or payment holds — use Live Chat for the fastest response.